Orders are sent only after receipt of payment to our bank account or through PayPal.
We do not send on invoice. The cash on delivery option is only valid for store withdrawals or cash on delivery (see below for Swiss Post rates).
Billing and confirmation
Each customer will receive an order confirmation by e-mail, then, once the payment is made, an invoice is sent with the order, as proof.
Your payment must be made in advance on our UBS bank account.
Account number: 264 -652730.M1Q
IBAN: CH59 0026 4264 6527 30M1 Q
UBS Patricia Gilloz
Upon receipt of payment, the order will be sent.
Beyond 7 days after receipt of the parcel, the claims or return of goods are not accepted. Only intact products (in their original packaging) can be returned or exchanged. However, the customer is obliged to inform us in advance in order to obtain our agreement for the return of the parcel. The shipping costs of the package in return will be borne by the customer.
Package not received
Any package not received and arriving in return will incur a return shipping fee, packaging fees, and administrative fees to the customer.
In case of reshipment, the costs of the new shipment will also be charged extra.
The shipping and packing costs are of the order of:
CHF 12.- under 50.- order
CHF 11.- between 50.- and 349.- order
Free from 350.- order
Cash back delivery (cash on delivery):
CHF 35.- under 50.- order
CHF 34.- between 50.- and 299.- order
CHF 25.- from CHF 299.- purchase -
On-site pickup at the store:
Please make an appointment, please!
Deliveries are made only in Switzerland. Orders are shipped as soon as possible as a normal (without signature)package. If the items are not in stock, a partial delivery will be made and we will send you the balance of your order at no additional cost.
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